Privacy Policy

Last Updated: August 9, 2026

Lodge Holdings – Gray Street, LLC, doing business as CTC Design & Renovation ("CTC," "we," "our," or "us"), respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit https://ctcdesignandrenovation.com (the "Site"), contact us, submit a form, request information, or otherwise interact with us.

This Privacy Policy applies only to information collected through the Site and our related communications. It does not apply to third-party websites or services that maintain their own privacy policies.

1. Information We Collect

Depending on how you interact with us, we may collect the following categories of information.

Information You Provide

You may provide information such as:

• Name
• Email address
• Telephone number
• Mailing address or project address
• City or service location
• Preferred contact method
• Type of remodeling project
• Anticipated project timeline
• Project goals, descriptions, photos, or other details
• Messages and other communications you send to us
• Any other information you voluntarily provide

Please do not submit sensitive personal information through an open website form unless we specifically request it.

Information Collected Automatically

When you visit the Site, we and the service providers supporting the Site may automatically collect:

• Internet Protocol address
• Browser and device type
• Operating system
• Referring website or source
• Pages viewed and links selected
• Date, time, and duration of visits
• General geographic location derived from an IP address
• Cookie identifiers and similar technical information
• Information about how visitors navigate and use the Site

We may collect this information through cookies, pixels, analytics services, server logs, and similar technologies.

Information From Other Sources

We may receive information from referral partners, social media platforms, advertising or analytics providers, public sources, and other parties when permitted by law.

2. How We Use Personal Information

We may use personal information to:

• Respond to questions and remodeling inquiries
• Evaluate whether a proposed project may be a fit for our services
• Schedule consultations, appointments, and project-related communications
• Prepare estimates, proposals, agreements, and project documentation
• Provide design, renovation, construction, and customer-support services
• Communicate about an existing or prospective project
• Send service-related calls, emails, or text messages
• Send marketing communications when permitted by law
• Operate, maintain, secure, and improve the Site
• Understand Site traffic and visitor behavior
• Detect fraud, misuse, security incidents, or technical problems
• Maintain business and transaction records
• Establish, exercise, or defend legal rights
• Comply with legal, regulatory, insurance, and contractual obligations
• Carry out other purposes disclosed when information is collected

We may combine information collected from different sources when reasonably necessary for these purposes.

3. Calls and Text Messages

If you provide your telephone number and ask us to contact you, we may call or text you regarding your inquiry, consultation, estimate, appointment, or project.

If you separately consent to receive promotional text messages, we may send occasional marketing messages. Consent to promotional text messages is not a condition of purchasing any goods or services.

Message frequency may vary. Message and data rates may apply. You may opt out of text messages at any time by replying STOP. You may reply HELP for assistance or contact us using the information at the end of this policy.

We will process opt-out requests within the period required by applicable law. After opting out, you may receive one final message confirming that your request has been processed. Opting out of marketing messages will not prevent us from sending necessary, non-promotional communications about an active inquiry, appointment, transaction, or project when permitted by law.

We do not share mobile telephone numbers, text-message opt-in information, or messaging consent with unaffiliated third parties or affiliates for their own marketing or promotional purposes. We may provide this information to vendors that help us operate our communications systems, but only as necessary to provide services on our behalf.

4. Cookies and Similar Technologies

The Site may use cookies and similar technologies for purposes including:

• Operating essential Site functions
• Remembering visitor preferences
• Measuring Site traffic and performance
• Understanding how visitors use the Site
• Maintaining security and preventing misuse
• Evaluating marketing effectiveness
• Delivering or measuring advertising, if such technology is enabled

You can control many cookies through your browser settings. Blocking certain cookies may affect Site functionality.

Where required by law, we will provide an appropriate consent or preference mechanism. We also honor legally recognized universal opt-out signals, such as Global Privacy Control, when applicable to our processing and technically detectable by the Site.

Some browsers transmit "Do Not Track" signals. Because there is not one universally accepted method for responding to these signals, the Site may not respond to every Do Not Track setting. This does not affect our obligation to honor legally recognized universal opt-out mechanisms where applicable.

5. How We Disclose Personal Information

We may disclose personal information to the following categories of recipients.

Service Providers

We may disclose information to companies that provide services on our behalf, including:

• Website hosting and maintenance
• Customer relationship management
• Form processing and lead management
• Email, telephone, and text communications
• Scheduling
• Analytics and performance measurement
• Information security
• Cloud storage and business software
• Professional, accounting, insurance, and legal services

These providers may use information only as necessary to perform services for us or as otherwise permitted by their agreements and applicable law.

Project-Related Providers

When necessary to evaluate, plan, or complete a remodeling project, we may disclose relevant information to designers, suppliers, subcontractors, consultants, inspectors, permitting authorities, or other project participants.

Legal and Safety Disclosures

We may disclose information when we reasonably believe disclosure is necessary to:

• Comply with a law, regulation, subpoena, court order, or valid legal request
• Protect the rights, property, or safety of CTC, our customers, or others
• Investigate fraud, security incidents, or suspected unlawful conduct
• Enforce an agreement or protect our legal interests

Business Transactions

Information may be transferred as part of a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction, subject to applicable law.

With Your Direction or Consent

We may disclose information for another purpose when you direct us to do so or provide consent.

6. Sale and Targeted Advertising

We do not sell personal information for monetary consideration.

Certain analytics or advertising technologies may be treated as a "sale," "sharing," or processing for targeted advertising under some state privacy laws, even when no money is exchanged. If we engage in activity that is legally classified in this way, eligible consumers will be provided with the required notice and opportunity to opt out.

We do not knowingly sell personal information belonging to children.

7. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Respond to an inquiry
• Evaluate, plan, or complete a project
• Maintain customer and business records
• Provide requested services
• Meet contractual, accounting, tax, insurance, warranty, and legal obligations
• Resolve disputes
• Prevent fraud or maintain security
• Establish or defend legal claims

Retention periods vary according to the type of information and the reason it was collected. When information is no longer reasonably necessary, we may delete, anonymize, or securely dispose of it, subject to applicable law and backup-system limitations.

8. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

No website, transmission method, or storage system can be guaranteed to be completely secure. You should use caution when transmitting information online and avoid sending sensitive information through unsecured forms or email.

9. Your Privacy Choices

You may:

• Decline to provide optional information
• Unsubscribe from marketing emails using the link in the message
• Opt out of text messages by replying STOP
• Adjust cookie controls through your browser or an available Site preference tool
• Contact us to update or correct information you previously provided

Declining to provide information may prevent us from responding fully to an inquiry or providing certain services.

10. Colorado Privacy Rights

If the Colorado Privacy Act applies to our processing of your personal data, Colorado residents may have the right to:

• Confirm whether we process their personal data
• Access personal data we maintain about them
• Correct inaccuracies in their personal data
• Delete certain personal data
• Obtain a portable copy of certain personal data
• Opt out of the sale of personal data
• Opt out of processing for targeted advertising
• Opt out of certain profiling that produces legal or similarly significant effects

To submit a privacy request, email ctcdesignandrenovation@gmail.com with the subject line Colorado Privacy Request, or call (303) 809-7169.

Please describe your request and provide enough information for us to identify the relevant records. We may take reasonable steps to verify your identity before processing a request. We will use information submitted for verification only to evaluate and respond to the request.

You may use an authorized agent to submit an opt-out request where permitted by law. We may ask for evidence that the agent is authorized to act on your behalf.

If we deny your request, you may appeal by emailing us with the subject line Privacy Request Appeal and explaining why you believe the decision should be reconsidered. We will respond within the time required by applicable law. If an appeal is denied, you may contact the Colorado Attorney General regarding your concern.

Residents of other states may have similar rights under applicable law. We will evaluate properly submitted requests according to the law that applies.

11. Children's Privacy

The Site is intended for adults seeking home design, remodeling, and construction services. It is not directed to children under 13, and we do not knowingly collect personal information online from children under 13.

If you believe a child under 13 has provided personal information through the Site, please contact us. We will take reasonable steps to investigate and delete the information where required.

12. Third-Party Websites and Services

The Site may contain links to third-party websites, review platforms, social media services, or embedded content. We do not control those third parties or their privacy practices.

Your interaction with a third-party website or service is governed by that party's privacy policy. We encourage you to review the applicable policy before providing personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy as our services, technology, or legal obligations change.

The revised policy will be posted on this page with an updated "Last Updated" date. If a change materially affects how we use previously collected personal information, we will provide any additional notice or obtain any consent required by law.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our handling of personal information, contact:

Phone: (303) 809-7169
Email: ctcdesignandrenovation@gmail.com
Website: https://ctcdesignandrenovation.com